What You Consent to by Using Our Site
What Information We Collect
We gather two types of information about users through the Site:
Non-Personal Information. When users come to our Site, we may track, collect and aggregate Non-Personal Information indicating, among other things, which pages of our Site were visited, the order in which they were visited, when they were visited, and which hyperlinks were visited. We also collect information from the URLs from which you linked to our Site. Collecting such information may involve logging the IP address, operating system and browser software used by each user of the Site. Although such information is not Personally Identifiable Information, we may be able to determine from an IP address a user’s Internet Service Provider and the geographic location of his or her point of connectivity.
You should be able to control how and whether cookies will be accepted by your web browser. Most browsers offer instructions on how to reset the browser to reject cookies in the “Help” section of the toolbar. If you reject our cookies, many functions and conveniences of this Site may not work properly.
Personally Identifiable Information. We collect Personally Identifiable Information that you provide to us when you register for an account, update or change information for your account, purchase products or services, complete a survey, sign-up for email updates or online courses, participate in our public forums, send us email messages, and/or participate in online courses or other services on our Site. We may use the Personally Identifiable Information that you provide to respond to your questions, provide you the specific course and/or services you select, send you updates about services offered by Mind Balance LLC or other Mind Balance LLC events, and send you email messages about Site maintenance or updates.
Account Registration. If you register for an account on our Site, you may be required to provide us with Personally Identifiable Information such as your name and email address.
Updates. Mind Balance LLC may offer you the ability to receive updates either via email or by posting on portions of the Site only accessible to registered users. In order to subscribe to these services, you may be required to provide us with Personally Identifiable Information such as your name and email address.
Participation in Online Services. Mind Balance LLC offers users the opportunity to participate in online courses, tutorials, individual sessions with Janet Wahl, Dream Groups and seminars taught by Janet Wahl on or through the Site (collectively “Services”). If you desire to participate in any of these Services, you will be asked to provide us with certain information. This information may include, among other things, your name and email address.
Some of the Services you participate in may require us to collect certain content generated by you, such as assignments and user comments. We also collect course data, such as your course progress and course ratings.
Third Party Sites. We may receive Personally Identifiable Information when you access or log-in to a third party site, e.g., Facebook, from our Sites. This may include the text and/or images of your Personally Identifiable Information available from the third party site.
Surveys. We may receive Personally Identifiable Information when you provide information in response to a survey operated by us.
Third Party Credit/Debit Card Processing. Mind Balance LLC provides you with the ability to pay for Services using a credit/debit card through a third party payment processing service provider. Please note that our service provider—not Mind Balance LLC—collects and processes your credit/debit card information. Mind Balance LLC does not store any credit card details.
How We Use the Information
Non-Personal Information. We may use Non-Personal Information to build higher quality, more useful services by performing statistical analyses of the collective characteristics and behavior of our users, and by measuring demographics and interests regarding specific areas of our Site. We may also use it for other business purposes.
Updates. We use Personally Identifiable Information collected when you sign-up for our various email or update services to send you messages pertaining to the Site and Services. We may also archive this information and/or use it for future communications with you.
Forums. To facilitate your use of the Forums, we use Personally Identifiable Information collected during your use of the Forums. In addition, we may publish this information via extensions of our Platform that use third-party services, like mobile applications. We also reserve the right to reuse Forum posts containing Personally Identifiable Information in future versions of the Services we offer, and to enhance future offerings. We may archive this information and/or use it for future communications with you and/or your designee(s). We may also use or publish posts submitted on the Forums without using Personally Identification Information.
Participation in Online Courses and Tutorials. We use the Personally Identifiable Information that we collect from you when you participate in our Services through the Site for processing purposes, including but not limited to tracking attendance and progress and completion of an online course. We may also share your Personally Identifiable Information and your performance in a given online course with other individuals designated by Mind Balance LLC to assist with the creation, modification or operation of the course, and with the institution or institutions with which they are affiliated. Also, we may archive this information and/or use it for future communications with you.
Participation in Individual Sessions with Janet Wahl. Janet Wahl follows the Code of Ethics of the International Board of Hypnotherapy. Individual sessions with Janet Wahl are confidential and private. The sessions are not recorded without your prior written consent. Any notes are kept in a locked filing cabinet and will not be shared with anyone without your prior written consent, unless you appear to be a danger to yourself or others.
Participation in Dream Groups. All communications by and among the participants in a Dream Group are confidential. You may not share, disclose or reproduce any text, video, images or other information supplied by another Dream Group participant to anyone outside your Dream Group. You may not disclose to anyone outside your Dream Group the activities, interactions and communications of the other members of your Dream Group. You may not disclose to anyone outside your Dream Group any information that may help to identify another Dream Group member, such as names, locations, physical descriptions and confidential communications. Your obligation to keep all Dream Group activities and communications confidential remains even after you have left your Dream Group.
Communications with Mind Balance LLC Business Partners. We may share your Personally Identifiable Information and general course data, including forum discussions, with Mind Balance LLC’s business partners so that Mind Balance LLC’s business partners may share information about their products and services that may be of interest to you.
Disclosure to Mind Balance LLC Operations and Maintenance Contractors. We use various service providers, vendors and contractors (collectively, “Contractors”) to assist us in providing our Services to you. Our Contractors may have limited access to your Personally Identifiable Information in the course of providing their products or services to us, so that we in turn can provide our Services to you. These Contractors may include vendors and suppliers that provide us with technology, services, and/or content related to the operation and maintenance of the Site. Access to your Personally Identifiable Information by these contractors is limited to the information reasonably necessary for the contractor to perform its limited function for us.
Disclosure to Acquirers. Mind Balance LLC may disclose and/or transfer your Personally Identifiable Information to an acquirer, assignee or other successor entity in connection with a sale, merger, or reorganization of all or substantially all of the equity, business or assets of Mind Balance LLC to which your Personally Identifiable Information relates.
Confidentiality & Security of Personally Identifiable Information
Updating or Deleting Your Personally Identifiable Information
You can access your Personally Identifiable Information and confirm that it remains correct and up-to-date or choose whether or not you wish to receive material from us by logging into the Site and visiting your user account page. You may also contact us via firstname.lastname@example.org. We try to answer every email promptly, but may not always be able to do so. Keep in mind, however, that there will be residual information that will remain within our databases, access logs and other records, which may or may not contain your Personally Identifiable Information.
If you have any privacy-related questions, unresolved problems, or complaints you may contact us via email@example.com.
California Privacy Rights
Under California’s “Shine the Light” law, California residents who provide personal information in obtaining products or services for personal, family or household use are entitled to request and obtain from us once a calendar year information about the customer information we shared, if any, with other businesses for their own direct marketing uses. If applicable, this information would include the categories of customer information and the names and addresses of those businesses with which we shared customer information for the immediately prior calendar year (e.g. requests made in 2012 will receive information regarding 2011 sharing activities).
To obtain this information, please send an email message to firstname.lastname@example.org with “Request for California Privacy Information” on the subject line and in the body of your message. We will provide the requested information to you at your e-mail address in response. Please be aware that not all information sharing is covered by the “Shine the Light” requirements and only information on covered sharing will be included in our response.
International Privacy Practices
Mind Balance LLC’s Sites are primarily operated and managed on servers located and operated within the United States. In order to provide our Services to you, we may send and store your personal information (also commonly referred to as personal data) outside of the country where you reside or are located, including to the United States. Accordingly, if you reside or are located outside of the United States, your personal information may be transferred outside of the country where you reside or are located, including to countries that may not or do not provide the same level of protection for your personal information. By using and accessing our products and services, users who reside or are located in countries outside of the United States agree and consent to the transfer to and processing of personal information on servers located outside of the country where they reside, and that the protection of such information may be different than required under the laws of their residence or location.
No Information from Children Under 13
Mind Balance LLC strongly believes in protecting the privacy of children. In line with this belief, we do not knowingly collect or maintain Personally Identifiable Information on our Site from persons under 13 years of age, and no part of our Site is directed to persons under 13 years of age. If you are under 13 years of age, then please do not use or access this Site at any time or in any manner. We will take appropriate steps to delete any Personally Identifiable Information of persons under 13 years of age that has been collected on our Site without verified parental consent upon learning of the existence of such Personally Identifiable Information.